Issue Report Oct 14th

Thank you for using Teracy. This is the Teracy Support Team.

During the update performed around 12:05 AM (JST) on October 3, we identified a potential issue where some users may be unable to proceed past the system maintenance page.

If you are experiencing this issue, we apologize for the inconvenience.
Please follow the steps below to reinstall the application, which should resolve the problem.

🔧 How to Resolve by Reinstalling

[Mac]

1. Quit the application from the Dock

2. Download the latest version from our official website

3. Replace the old application with the newly downloaded version

[Windows]

1. Right‑click the Teracy icon in the task tray (the row of icons at the bottom of your screen)

2. Click “Quit Teracy” to close the app

3. Download the latest version from our official website

4. Install the new version to replace the existing one

We sincerely apologize for any inconvenience caused.
We are currently investigating the cause and implementing improvements to prevent recurrence.

💬 If the issue still isn’t resolved

If the above steps do not fix the issue, we can check your situation individually.

We offer a 15‑minute support call (camera not required).
Please feel free to book a slot at your convenience.

👉 Book a 15‑minute support call (camera not required)

Thank you for your continued support of Teracy.
If you have any questions, please feel free to contact us.

Teracy Support Team
https://teracy.io